Have a question?
Refer to this list of frequently asked questions for better clarity.
How do I refill my prescriptions?
You can text at (863) 875 5700 with Rx number, Frist and Last name, & DOB. (If the prescription is sent to ravkoo Rx, then this can be done but if its sent to other pharmacy, please contact that pharmacy). Also, you can choose auto-refill, so that we will refill your medications and send them to you on time, and you would not have to keep track of the dates. We will coordinate with your provider and insurance company to make sure you never run out of your medication.
How much time it will take to receive my prescriptions?
We can mail your prescriptions and you can get it in two days. We also have same-day delivery service available if you need your medication right away.
Do you accept HSA/FSA card?
Yes. We accept FSA and HSA cards.
How to obtain my Rx statement form pharmacy for tax returns?
You can request the pharmacy via text message and the pharmacy will mail the statement to you.
If I have written prescription from my doctor, how can ravkoo health pharmacy help me in filling it?
If you have a written original prescription, you can drop a mail to ravkoo Rx
What to do if I booked a pharmacist consultation but never received the call?
We monitor all the pharmacist consultations requested by the patients. If the consultation is delayed or cancelled due to any technical issue, we will notify the patient.
Can I get copy of my prescriptions?
Unfortunately, a pharmacy cannot send the copy of prescription to a patient. One pharmacy can only transfer it to another pharmacy.
Is my credit card information safe?
Our pharmacy system is absolutely safe and secure.
My prescription requires prior authorization. Can ravkoo health Health help me?
Yes. ravkoo Health can assist with prior authrorization and work with your physician to exepedite prior authorization process.
What forms of insurance do you accept?
ravkoo Rx accepts all major insurances.
What are the hours of support for ravkoo health pharmacy?
Our support team will assist you with your queries from 9 AM to 5 PM.
How do I transfer my refills from my current pharmacy to ravkoo health pharmacy?
Request a transfer via our app, by texting ravkoo pharmacy at (863) 875-5700 and we will coordinate the transfer with your current pharmacy, or your pharmacy can send us by fax at (863) 875-5619.