Have a question?
Refer to this list of frequently asked questions for better clarity.
Patient
ravkoo Rx is a digital and cash-based pharmacy licensed in 46 states; however, with affiliation with other pharmacies, they have a network in all 50 states. We offer affordable medicines with transparent pricing & accessible services. We deliver FDA-approved generic medications right to your door.
We offer the following services.
-Easy transfer of all your prescriptions at one place
-Transparent & affordable cash prices by searching medications on the ravkoo Rx website.
-ravkoo Rx annual subscription plan- An affordable annual savings plan to get unlimited free medicines from the selected list. Please click here to learn more.
-Free Pharmacy Consultations (Coming Soon)
-Access to your prescription order history (Coming Soon)
Anyone can avail the benefits of ravkoo Rx offerings.
- Find your medications on the ravkoo Rx website
- Once you have found your medication submit a form or have your doctor to send the prescription to ravkoo Pharmacy. To know more details about ravkoo Pharmacy, please click here
- Our Pharmacy team will contact you to process payment for your medications
- Set up your medications on the auto-refill program upon your request
- Get the medications delivered to your doorstep
No, we don’t accept insurance. ravkooRx is a digital cash-based pharmacy. Our mission is to provide affordable, transparent, and fair-priced medications so that their medicines are on time due to high costs. However, we usually try our best to provide the lowest cash price than your insurance company.
At the moment, we accept all major credit and debit cards as payment options.
Please note that we do not currently support FSA and HSA payments, but we are working to offer this service in the near future.
At ravkoo Rx, we believe in transparent pricing. Our dispensing fee covers the labor costs of processing your prescription, and we charge a minimum of $4 for each medication you order.
No, we require a valid US prescription before any orders can be placed with us.
There are four convenient ways to send your prescription to ravkooRx:
1. Provide your doctor with the following information to have them send over your prescription:
Pharmacy Name: ravkoo Pharmacy
E-Scribe: 5707736
Phone: 863-875-5700
Fax: 863-875-5619
2. Provide us with your prescriber’s information, and a member of our team can request that the prescriber send your prescription to us.
3. We can contact your current pharmacy and request to have your prescription transferred to ravkoo Pharmacy.
4. Have your current pharmacy fax your prescription to us at: 863-875-5619
Simply provide your doctor with the following information to have them send your prescription to ravkooRx:
Pharmacy Name: ravkoo Pharmacy
E-Scribe: 5707736
Phone: 863-875-5700
Fax: 863-875-5619
Contact ravkoo Pharmacy and one of our representatives will help you set you up auto-refill your prescription to receive a hassle-free delivery.
Contact ravkoo Pharmacy, and one of our representatives will help you to opt out of the auto-refill program.
At ravkoo Pharmacy, we are currently dispensing all medications except for controlled medications through our ravkooRx platform. If you live near our physical location, we may be able to assist with it. However, we do not currently offer controlled medications through our ravkooRx online platform.
ravkoo Pharmacy is licensed in 46 states, with the exception of North Carolina, Alabama, California, and Washington. However, we have partnered with pharmacies in those states to provide our customers with the same competitive pricing
Unfortunately, we do not accept returns of medications for safety reasons. However, if you have any questions or concerns, our customer service team at ravkoo Pharmacy is available to assist you from Monday to Friday, 9:00 am to 5:00 pm EST. Simply call us at 863-875-5700.
We don’t currently offer refrigerated medications under our ravkooRx subscription plan. However, we do provide refrigerated medications. If you require medication that must be stored and shipped under special conditions, please contact our pharmacy team to learn about pricing and delivery options.
We recommend that you reach out to our pharmacy team directly and provide your details. Our team will review your request and respond regarding your eligibility for a replacement of medications
ravkooRx subscription plan is an affordable, transparent, and convenient annual plan that covers a list of approximately 1000 commonly prescribed medicines. These medicines are available at a lower cost than your insurance copayment and are more affordable for those without insurance. With the ravkooRx subscription, you can get unlimited access to these medicines at no additional cost. The annual subscription plan costs $329 for a one-time payment, or you can choose to pay quarterly at $99 per payment.
Step-1 Use our website to search for your medications and check if they are covered by our subscription plan.
Step-2 If your meds are covered, you are eligible to purchase the subscription.
Step-3 Provide your details to us.
Step-4 A pharmacy representative will contact you to obtain the source of your prescription.
Step-5 Your medication(s) will be delivered to your doorstep.
To receive medications under the ravkooRx subscription plan, subscribers must have a valid US prescription. Refill quantities are limited to what the prescribing doctor has authorized or to the duration of the subscriber’s plan. If refills are available for valid prescriptions, we typically dispense a maximum of three months’ supply at once
Don’t worry if you can’t find your medication on our list. You can still search for it on our website by using the global search bar available on the homepage. This way, you can get transparent pricing for your medication. If you are still unable to find your medication, please contact our pharmacy team, and they will provide you with the best affordable cash price.
At the time of purchase, you have the flexibility to choose between quarterly or yearly payment options. If you opt for the annual payment plan, the total cost for the year will be charged to your card at the time of purchase. For quarterly payment options, the first charge will be applied immediately after purchase. Please note that each plan term automatically renews at the end of its respective term. The billing for plan renewals will be in accordance with the payment terms selected when the prior plan was purchased.
If you wish to cancel your Annual Savings Plan, please note that cancellation beyond the renewal term is not permitted. The renewal period is 10 days before the date of your subsequent payment. If you wish to cancel your plan, you must make the request within the renewal period to take effect for the next term. Please contact our customer service if you want to cancel your plan renewal. If the plan is not cancelled within the renewal period, it will automatically renew for another yearly or quarterly term payment, as per the payment term chosen at the time of purchase.
No, if you find a medication listed under the subscription plan and have an active subscription with us, you will not be charged for the medication. Standard shipping delivery (5-7 business days) is also free. However, if you wish to expedite the shipping, an additional shipping charge will apply.
We offer three shipping options for your convenience:
USPS First Class (estimated delivery time of 2-7 business days after prescription confirmation)
USPS/UPS 2nd Day (estimated delivery time of 2-5 business days after prescription confirmation)
Next Day Service (available for orders confirmed and placed before 2 pm EST Monday – Friday, not available in HI & AK)
Note- Please note that if you are a subscribed user and the medication you order is covered under your subscription plan, there will be no additional charge for the medication. However, if you order a medication that is not covered under your subscription plan, a shipping fee will be applied.
Yes, we will keep you informed about your order status by sending text messages to the mobile number you have provided.
You will get an e-receipt to your registered email.
We have 3 shipping options:
- USPS First Class(2-7 business days estimated arrival time after prescription confirmation)
- USPS 2nd Day(2-5 business days estimated arrival time after prescription confirmation)
- Next Day Service(if prescription is confirmed and ordered before 2pm EST monday – friday, not available in HI & AK)
You can contact pharmacy for more details. Pharmacy phone number: 863-875-5700. M-F 9.00 am to 5.00 pm EST
We advise you to contact the pharmacy to change your shipping address so that we can avoid shipping your medication to the wrong location and ensure it is delivered to the correct address.
Please click here Contact us for to contact support team.
To contact us, please visit our “Contact Us” page and fill out the form. One of our representatives from the pharmacy will get in touch with you during our business hours.
You can reach us during our business hours, which are from 9 am to 5 pm EST, Monday to Friday.
Our opera
Our fax number is 863-875-5619.
How do I refill my prescriptions?
You can text at (863) 875 5700 with Rx number, Frist and Last name, & DOB. (If the prescription is sent to ravkoo Rx, then this can be done but if its sent to other pharmacy, please contact that pharmacy). Also, you can choose auto-refill, so that we will refill your medications and send them to you on time, and you would not have to keep track of the dates. We will coordinate with your provider and insurance company to make sure you never run out of your medication.
How much time it will take to receive my prescriptions?
We can mail your prescriptions and you can get it in two days. We also have same-day delivery service available if you need your medication right away.
Do you accept HSA/FSA card?
Yes. We accept FSA and HSA cards.
How to obtain my Rx statement form pharmacy for tax returns?
You can request the pharmacy via text message and the pharmacy will mail the statement to you.
If I have written prescription from my doctor, how can ravkoo health pharmacy help me in filling it?
If you have a written original prescription, you can drop a mail to ravkoo Rx
What to do if I booked a pharmacist consultation but never received the call?
We monitor all the pharmacist consultations requested by the patients. If the consultation is delayed or cancelled due to any technical issue, we will notify the patient.
Can I get copy of my prescriptions?
Unfortunately, a pharmacy cannot send the copy of prescription to a patient. One pharmacy can only transfer it to another pharmacy.
Is my credit card information safe?
Our pharmacy system is absolutely safe and secure.
My prescription requires prior authorization. Can ravkoo health Health help me?
Yes. ravkoo Health can assist with prior authrorization and work with your physician to exepedite prior authorization process.
What forms of insurance do you accept?
ravkoo Rx accepts all major insurances.
What are the hours of support for ravkoo health pharmacy?
Our support team will assist you with your queries from 9 AM to 5 PM.
How do I transfer my refills from my current pharmacy to ravkoo health pharmacy?
Request a transfer via our app, by texting ravkoo pharmacy at (863) 875-5700 and we will coordinate the transfer with your current pharmacy, or your pharmacy can send us by fax at (863) 875-5619.