Frequently Asked Questions
How long will it take to receive the ordered lab test kit?
It usually takes 2-5 business days for the test kit to arrive
Do I need to fast before taking the lab test sample?
These tests do not require fasting, however, the food sensitivity kit recommends taking the test within 30 minutes of waking up. All tests will be processed regardless of collection time.
In case of covid-19 testing, how soon can I expect to receive the results?
You may expect to receive the results within 72 hours of the lab receiving the sample.
What should I do if something goes wrong while testing?
You can easily contact ravkoo Health support using the chat option.
What are the payment methods you accept?
We accept Google pay, Apple pay, debit, and credit cards.
Can I use it for testing my kids?
As of now, the kits can be used only for those aged 18 and above.
Are the test results confidential?
Yes! You will receive the test results confidentially on your smartphone.
Can I subscribe to get a lab kit regularly?
No, there is no subscription. You can simply order your kit from ravkoo Health whenever you need.
Do I need insurance to use ravkoo Health Lab service?
We currently do not accept Medicaid, Medicare, or commercial insurance at this time. Our service is cash only, making it affordable and accessible for patients.
What should I do if my kit is defective?
If you encounter any defects in the kit, please contact ravkoo health support.
How many kits can I order at a time?
Every user can order one kit at a time from their registerd account.
We hope that we were able to address all your health care questions. If you have any other doubts, please reach out to us.