Frequently Asked
Questions
Are all counselors and coaches on ravkoo Lifestyle licensed?
Yes, all of our coaches and counselors credentials are verified and they are licesned as required by each state to provide services.
Can my kids use ravkoo Lifestyle?
You have to be 18 years or older to use ravkoo Lifestyle services
What is ravkoo Lifestyle's cancellation policy?
You can cancel your appointment up to 24 hours before your scheduled time with a full refund to be credited back to you. After 24 hours, there is no guarantee for a refund after cancellation as the provider has booked their time accordingly.
Are there any monthly or yearly plans or any subsciption that I can sign up?
Currently we do not offer subscriptions, it is a pay per session service
Are there any registration fees for joining?
You can join for free as we do not charge any fee for registration.
Is my information and payment safe?
Yes, your payments and personal information will be kept with utmost safety.
How can I cancel a subscription-based plan?
Minimum subscription base plan is for a period of three months, afterwards you can cancel any time you wish.
What can I use for payment?
We accept Apple Pay, Google Pay, Credit and Debit cards for payment purposes
Does medicare/medicade/insurance required for this?
We currently do not accept Medicaid, Medicare, or commerical insurance at this time. Our service is cash only, making it affordable and accesible for patients
What kind of visit will I have? Video/Call
You will have the option to select if you would like to do an audio call or a video call with your counselor or coach
How do I send a direct message to my Coach/Counselor?
In the ravkoo Health app there is a chat feature by which you can connect directly with your coach or counselor
What if I paid for the services and don't see an improvement or not satisfied?
Providing a quality service is our top priority.If you are not satisfied with our service you can contact our support team and we will work with you to resolve the issue.
We hope that we were able to address all your health care questions. If you have any other doubts, please reach out to us.