Have a question?
Chances are, you’ll be able to find the answer you need below.
Are all providers on ravkoo MD licensed?
Yes, they are all licensed in their respective states to do medical practice and prescribe medications in their licensing states and are committed to deliver ideal quality care.
Why do I need to participate in live video / phone consultation?
Each state has specific requirements and regulations for telemedicine. Depending on the state from where you are requesting for consultation, we need to follow state telemedicine regulation and also depending on the severity of your condition and preference, doctor may conduct a live video/phone consultation.
Can I get a prescription without seeing a doctor?
Based on State telemedicine regulations, some states require a need for a Video/ Phone consultation, while some states do not require video or phone consultation.
Majority of our services will not require any video / phone consultation, however provider will decide based on the severity of your condition you have and whether phone/ video is required or not. If video / phone is not needed, then provider may prescribe medication after reviewing the complete questionnaire form based on their judgement and discretion.
Can I use ravkoo MD for medical emergencies?
We provide teleconsultation service for non-emergency medical conditions. If you experience any severe symptoms or have any MEDICAL EMERGENCY, SEEK IN-PERSON EMERGENCY CARE IMMEDIATELY OR DIAL 911.
Who can use ravkoo MD services?
Anybody aged 18 years or above, present and residing in US can use ravkoo MD services.
What should I do if I do not receive an email confirmation?
First check your spam folder or trash folder in your email before contacting the customer service. If have not received an email please connect to chat bot on the app or website.
Do you prescribe controlled drugs?
We do not prescribe controlled substance medicine.
How can I reschedule my appointment?
You can reschedule your appointment through the App.
How long can be the consultations?
Typically for asynchrnous service you will get response within 24 hours. For Synchrnonous service ( Phone / Video ) will be 15 minutes, depending on the type of consultation.
How quickly can I connect with doctor?
If you select on-demand option, you can connect immediately or you can select a scheduled option and pick earliest time slot available.
What should I do if my doctor doesn't join or call me?
If the doctor doesn't contact you within five minutes of your schedule time, you can use the chat feature on our app and connect with the support team.
Can I pay using my insurance?
Currently, we are not accepting any insurances. ravkoo health MD is marketplace for telehealth where you find the best and cheapest cash only services.
Does ravkoo MD have any membership fees?
ravkoo MD does not charge any membership fees.
What can I use for payment?
Users can use Apple pay, google pay, and credit/ debit cards as payment options.
What is your refund policy?
Our support team will always assist you to cancel the request and help you with the refund. Please email us at email@example.com or call us at 888-888-8888 for the support. ravkoo MD offers full refund for any scheduled visit, if you will cancel up to 24 hours before.
Once the consultation request has been reviewed by the doctor or if the prescription has been ordered to the pharmacy, you are not eligible for cancellation or a refund.
Are the services provided safe and secure?
Yes, the services offered are absolutely safe and secure.
Is my medical information and payment safe?
Yes, your medical information and payment details will be safe with us.
Can I get my prescription to be filled at my choice of pharmacy ?
Yes! In case if you do not want to use the benefits of ravkoo Rx or free delivery and their best customer service of digital pharmacy then, you can always select your choice of pharmacy option available on the app. You can do this when you choose any service in the app. Start filling out the questionnaire form and submit with your choice of pharmacy (name), address and phone number. If you choose ravkoo Rx and later you decide to fill it locally, then simply send us a message through the chat option available on app and later our team will sort it out for you. Some states require phone / video calls depending on their regulations or if you choose synchronous service, you can also inform our doctors or nurse practitioner when you speak with them.